FAQ
ABILITY: How do we know we're able to bring the 3Doodler to market?
Founders Max Bogue and Peter Dilworth have been around the block when it comes to manufacturing. Max is a former project manager and member of the R&D department at WowWee. During that time Max worked and lived in Hong Kong, liaising directly with factories to bring products to market.
Peter Dilworth joined the WowWee team as an outside inventor, met Max and eventually co-founded Wobble-Works. Pete has a long career in robotics and engineering including work on walking dinosaur robots and powered prosthetic ankles at MIT.
Working with factories in China on mass-produced products over the years has put us in a good position to bring this product out into the world successfully! As with any physical item there are a number of challenges to getting it right, and we’ve teamed up with a great manufacturing partner to ensure we can do this.
WobbleWorks has also developed several items that are taking a more traditional route to market.
ARTISTS: Can we do additional collaborations right now?
All of that said, if you are in Boston or we happen to be in New York at the same time when we next visit then drop us a short email with your name, details, background and what you want to do. A 3Doodle session in the Artisans Asylum or Harvard Square? Sure, we can try and make that happen, as I am sure our backers would love to see what we make together. But sending 3Doodlers out early just can’t happen I’m afraid.
EDIBLE: Can the 3Doodler print toffee, chocolate, sugar, etc?
Will it happen down the line? We’re keeping it in mind, and if it makes sense to do so well look into it and make it happen. But it’s not something we’re pursuing in the near-term as our number one goal right now is to get all our backers their 3Doodlers on time.
FUMES: Does the 3Doodler emit fumes or smoke? Is it toxic?
As avid 3D printer users we’ve also noticed that the fumes from the 3Doodler are significantly less noticeable than those coming from our 3D printers. In fact almost everyone who has tried the 3Doodler to date has failed to notice any fumes at all.
HALL OF FAME: Can I not be in it/put another name in it?
INTERNATIONAL DISTRIBUTION: Can I help you distribute in Country X?
We will start to look at wider distribution after the Kickstarter ends. If you are a distributor who has reached out to us, please do not be offended if we do not reply to you immediately. We are buried in emails, and we have made sure to file yours away for the right time.
In almost all cases, yes, you can buy 3Doodler via Kickstarter along with our other backers. The only difference is that you will have to pay $10 for shipping– a flat rate that we apply. We cannot choose different shipping rates for different countries due to the way the Kickstarter platform works.
We are open to shipping suggestions, and we know that some of you prefer USPS to Fedex, UPS, etc. By all means drop us a note at dispatch time (not now) and let us know.
I am afraid we cannot be responsible for any customs issue or fees, but please do send us a note at the time of dispatch and we will try to accommodate you.
INVESTMENT: I want to invest, can I? Are you going to IPO soon?
LEFTIES: I was wondering, is this pen also for lefties?
MULTIPLE DOODLERS: Can I order more than one 3Doodler?
However, you are welcome to create a second Kickstarter account and pledge for a second 3Doodler for friends, family, roommates, etc. And don’t forget there is also life after Kickstarter, which we have already started preparing for. Shortly after our Kickstarter ends we’ll be accepting pre-orders directly via our website. These will be fulfilled not long after the first batch of Kickstarter orders, and you’ll be able to order as many 3Doodlers as you want… yes, one for every member of the family. Did I hear someone say “Let’s play 3Doodle-It!”?
NOISE: Does the 3Doodler make much noise?
OSTRICH: Who made that? It's awesome.
Here is everything you need to know about Ecco:
Ecco is a multimedia artist with a focus in steel and a background in illustration. Her work explores the shifting of 2D into 3D often using patterns found in nature. Currently, she specializes in bringing a supernatural flair to the intrepid event goer: electric wings, animalian costumes, helmets, head pieces, armor, and other uncanny items. Despite her wide variety in medium and installation, the work always resolved to comment on the spaces between the human and animal, the real and the fantastic, the known and the uncharted.
Ecco learned to weld during her attendance at School of the Museum of Fine Arts, where she graduated with a BFA in 2009. She currently makes her living passing on the art of steel sculpture to students at Artisan’s Asylum, as well as making work for sale and doing commissions in costumes, jewelry, and special event featuring sculpture. See her full portfolio at www.allthingsecco.com
PATENT: What is this patent you guys are talking about?
PEN/COST: How much does it cost? Now, or at retail?
We are not getting into mountings at this stage, but there may be ways to “jimmy” it up yourself.
PERSONALIZING ITEMS: You mentioned using the 3Doodler for personalizing items. What do you mean?
PLASTIC/1.75MM ABS PLASTIC: Can I use 1.75mm plastic, and are you going to make a 1.75mm version?
In answer to the question, we are taking the idea of a 1.75mm model under consideration as there is clearly de-mand. We will most likely do a survey a some point soon. While it likely there won’t be any 1.75mm models in the first run, if it makes sense and we are able to swing this into production then we’ll work towards this next.
PLASTIC: Can I re-use or recycle it?
However, ABS plastic can be recycled outside of the 3Doodler. It is classed under recycling number 7.
The most ardently eco-friendly 3Doodlers may want to opt for PLA–which is biodegradable (and made from corn!)–as their plastic of choice.
PLASTIC: How do you know which plastic I want with my pen? And where can I get more plastic?
The 3Doodler uses 3mm ABS or PLA plastic as its “ink” – just like a 3D printer. We plan to offer plastic sold in strands (making it easy to switch colors and create different styles), but 3Doodler-compatible plastic is also available in 1kg spools from between $30 to $55 from a variety of sources… such as here, here, here, here, and here. This is no ink cartridge model!
Fun Fact: The average 1kg spool of 3mm ABS contains approximately 360-370 feet of plastic. That’s approximately 3,960-4,070 feet of 3Doodling, or 3 Empire State Buildings with enough to spare for several more weeks of doodling.
Feel free to send us any questions about this and we’ll be happy offer up any advice.
PLASTIC: How does the pen cater for both PLA and ABS? They melt at different temperatures.
PLASTIC: ABS vs PLA, what are the advantages and disadvantages?
Max also checked out the info there and penned this summary of the +/- of ABS vs PLA:
ABS: Stronger, more resistant to chemicals, commonly found around us and has been around for a long time, as a result more is understood about it as a plastic daily use item, it takes more stresses, it’s oil-based, melts at a higher temp, but it has a smaller transition temp i.e. when going from liquid to solid – this means it’s easier to lift the 3doodler up and have it cool and harden. It is more expensive then PLA.
PLA: “Environmentally friendly” it’s made from starch (corn/plats etc.) i.e. biodegradable. Cheaper then ABS, melts at a lower temp, has a bigger transition temp i.e. when going from liquid to solid it will remain in an in-between state for longer, as a result it is more flexible for longer as it cools. And it’s not as good for building off of or when drawing in the air. It’s more gummy and sticks to things well.
So as you can see there are a lot of +/- and each one has it’s own specific characteristics and use cases, we at 3Doodler are happy to let you pick the one that is best for you.
PLASTIC: Can the 3Doodler use conductive ABS plastic as “ink”?
We haven’t had time to test it yet, but conductive ABS melts at a slightly lower temperature than regular ABS, so you might need to put your 3Doodler on the PLA setting in order to use it. We’ll keep you posted once we’ve sorted this out.
Also, you must respect the load limit, so you shouldn’t be trying to use a conductive doodle to drive your dishwasher or replace wires in your home.
PLASTIC: How flexible, brittle, resistant, strong, breakable is the plastic once 3Doodled?
In the converse, you’ll create more brittle strands if you move the pen faster, but the thinner strands tend to be very flexible. If thinner, they are not easy to break, but they cannot support other objects.
So, in short, it’s up to you as a user to use technique and skill (which you’ll develop over time) to determine what you want from your 3Doodles.
PLASTIC: Can I paint over it with acrylic or some other media?
We expect to price similar bags at around $5.99 on our website after the Kickstarter ends.
But we can’t say this enough: this is no ink cartridge model! We’ll keep on selling bags of strips because they will make it easy for 3Doodler users to switch colours and create different styles, but 3Doodler-compatible plastic is also available in 1kg spools from between $30 to $55 from a variety of sources… such as here, here, here, here, and here. If you do go all in for a spool, remember that you must cut off pieces to insert into the 3Doodler.
POWER: How can one charge the 3Doodler? Are you planning a wireless version?
For anyone asking, yes, the power supply comes with the 3Doodler. International adapters (see below) do not.
POWER/INTERNATIONAL: Will I be able to use the 3Doodler outside of the USA?
PROCESS: What are the manufacturing milestones ahead for the 3Doodler?
Factory Prototyping – This involves bringing the factories up to speed on how to make the parts for and assemble the 3Doodler. Much of this work has already been done, but we will still need to spend time with the factory to take care of things like finalizing the tooling and securing all materials.
Pre-production – The pre-production (or “PP”) run will be around 10 pieces. Some of these samples will be shipped out to the four people who sign up to be part of the Über Early Adopter reward level on Kickstarter. The purpose of this stage is to try out the production of 3Doodler, work kinks out of the production system (before moving on to 1000s of units) and get feedback from the manufacturing team and from our customers. Where possible, the feedback from those first four 3Doodling pioneers will be incorporated into later versions and full production runs of the 3Doodler.
We will of course support any users with PP models, making sure that any faults found are remedied as best we can. NOTE: Anyone receiving an early PP sample of the 3Doodler will also receive a final production version of the 3Doodler.
Production – After comprehensive testing and feedback on the initial run of 3Doodlers, we will move on to the first full production run. This will be at higher volumes, incorporating everything learnt up to that point.
Quality Control – Once each 3Doodler is made, it will be rigorously tested. The quantity of orders on Kickstarter will help determine how we handle this. If we receive orders for under 1000 units, we will hand test each and every 3Doodler ourselves at 3Doodler HQ in Boston. If we received over 1000 orders we will carry out all QC in situ at the factory, with the assistance of dedicated QC personnel, and with relayed video footage of each 3Doodler going through testing.
Shipping – Getting 3Doodler from the factory to you will present some challenges. Our plans may change, but for now we intend to ship them directly from the factories to Boston, carrying out a final round of QC, and then individually box and ship the units to you with tracking numbers!
RETAIL: When will this retail? Who will this retail with?
We will start to look at wider distribution after the Kickstarter ends. If you want to stay up to date on where and when the 3Doodler will ultimately become available, we ask that you join our mailing list at the3Doodler.com and we’ll be sure to update you on any monumental events as and when they happen.
As for the last two questions, to soldering, yes, as above; to hot air gun, no, it sends cold air out.
SAFETY: Is 3Doodler safe? / Is 3Doodler safe for children?
We’ll say it again… 3Doodler is safe for anyone of the age of twelve or over, but please follow all good use instructions and videos, do not touch the tip of the pen, and if you’re a young creator then parental supervision is always encouraged.
SCHOOLS: Can I get some for my school, can I help you set up school deals and activities?
Unfortunately we will not be able to ship to schools ahead of time or in bulk quite yet. But, if you’re interested in getting 3Doodlers into your classrooms, please drop us a line after the Kickstarter and we’ll start the ball rolling so that when we are ready, we can move like the wind.
STRETCH GOALS: Where are they? What are they? Do some more!
Here’s the part that says it best: “Instead of stretch goals, we’re going to tell you what we had in mind, get your feedback, work up designs, and when we are happy with the result and we know for sure that we can execute, we’ll press go and make it happen. That may be during the KS period or after. But either way you’ll be getting products you love, and which we know we can deliver.”
We kicked off with the Holder & Nibs, and we hope to share more ideas with you soon.
TESTING/BETA TESTING: Can I be a beta tester?
TIPS: Are different size tips/heads available?
UPDATES: Keeping our backers up to date…
UPDATES: Keeping everyone up to date...
USE: How long does the 3Doodler take to warm up?
USE: Can I put two pieces of 1.75mm plastic together into the 3Doodler side by side?
USE: Is the plastic hot when it comes out of the pen?
USE: Does the 3Doodler have variable speeds?
USE: How do I load the 3Doodler? Is there a stop button? And how do I change colors?
USE: How much plastic did it take to make some of the items in the video?
The Standing Men = 1-2 inches.
The small Eiffel Tower was between 1-2 feet.
Almost all of the others were a matter of inches or less, however the large Eiffel Tower, which stands two feet tall was a little more! We don’t have an exact measurement but we estimate 6-7 feet.
USE: Will there be an instruction manual or user guide for first timers?
USE: How will you stop users getting burnt?
USE: What kind of maintenance is required? And how can I clean my 3Doodler?
WARRANTY: Is there a warranty?
We’ll get a document together and make it available when we can.